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1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never because of any fundamental facets of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge to a common storehouse (for instance a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive the main methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers at the factory called Hawthorne Works during the early the main 20th century. The analysis found that when workers know they’re being monitored in an asq cmq oe question bank, the outcomes from the experiment tend to be different than those achieved by workers getting involved in much the same experiment who are unaware that they are being monitored. Sometimes the real difference is positive, and often the real difference is negative, but when workers know they’re being observed in an experiment, the outcomes will often be skewed, which has to be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have referred to as a pyramid. In the bottom include the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that no one is able for individuals to own objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge to a common storehouse (for instance a database) is actually a codification strategy, or push strategy. The other answer choices are all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, can be used as part of the 5 Whys strategy for progressing to the foundation of an problem. The diagram concept was developed by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in the appearance of employee training programs.
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