Manager of Quality & Organizational Excellence Accreditation

Free CMQ/OE Practice Test

1. One impediment to causing effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of due to any fundamental aspects of the experiment. This is what’s called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational elements of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach where individuals add their knowledge to a common storehouse (say for example a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not a proprietary the main methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers at the factory called Hawthorne Works in the early the main twentieth century. The analysis found out that when workers know they’re being monitored during an cmq oe essay questions, the outcomes of the experiment usually are distinct from those achieved by workers enjoying the same experiment who will be unaware that they’re being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, but when workers know they’re being observed during an experiment, the outcomes are often skewed, this also should be taken into consideration.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many people have called a pyramid. Towards the bottom would be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that fat loss for folks to own goal of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach where individuals add their knowledge to a common storehouse (say for example a database) can be described as codification strategy, or push strategy. The other answer options all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, could be included in the Five Whys way of getting to the main of the problem. The diagram concept was created by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently employed in the design of employee training programs.
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