Free CMQ/OE Sample Questions and Online Practice Exams

Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not on account of any fundamental facets of the experiment. This is called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational portions of which of those management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The ability management approach by which individuals add their knowledge to a common storehouse (for instance a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary section of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers at a factory called Hawthorne Works during the early section of the 20th century. The analysis discovered that when workers know they’re being monitored in an experiment, the outcome with the experiment are generally different than those achieved by workers taking part in a similar experiment who’re unaware they are being monitored. Sometimes the gap is positive, and frequently the gap is negative, however, if workers know they’re being observed in an experiment, the results are often skewed, which should be taken into account.

2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have referred to as a pyramid. In the bottom would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow thought that just isn’t possible for individuals to get the purpose of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach by which individuals add their knowledge to a common storehouse (for instance a database) can be described as codification strategy, or push strategy. The other answer option is all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of the Five Whys technique for addressing the root of an problem. The diagram concept originated by Kaoru Ishikawa, and it is widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the style of employee training programs.
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